We received the Platinum Award from our customer M/s. Ashok Leyland in the year 2004.
The award is based on 3 key factors namely, Quality, Cost and Delivery and is the highest award from our customer for the best vendor in sheet metal category.
Customer Is Key
To us, at Prabha, Customer Delight is ultimate – every activity in Prabha is geared towards this. Quality, Commitment, Delivery & Deadlines are key words that each of us learn first, practice always and retain forever.
HR training programmes, TQM initiatives to keep costs low, and many other techniques, are constantly and continuously put to good use at Prabha, to achieve the end goal of customer satisfaction. Added to these, are what comes from within each of us –creativity, leadership, high self-esteem and a positive attitude and we have a winning team that our customers have always held in high regard.
Prabha policies for our customers are quite special.
- Bettering our own records of QCD is a constant challenge we enjoy. Many times we go beyond and think innovatively to meet a client’s unmet or unarticulated needs.
- It is important for us that our clients retain and improve their market share and we are constantly working towards this.
- Our most important policy is to develop components only for non- competing industries. We are proud of this decision and we believe that this will help in total customer retention.
A number of appreciation letters for meeting impossible deadlines have been received from our customers.